Help Center Home
  1. Help Center Home
  2. Intelligent Ultrasound Support

Intelligent Ultrasound Support

Welcome! You can raise a IntelligentUltrasound Support request from the options provided.

  • Get Help

    No category for your issue? Let us know your issue.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
, multiple selections available,
Powered by Jira Service Management
{"xsrfToken":"7100dbdba33ef7571ac435147b831a837018083f_lout","branding":{"id":"1","key":"ms","name":"Intelligent Ultrasound Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5446551-35e4-43ab-b094-a32a17fe06ed/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTE5NjBhNC1mMDhiLTRmZDItOTAyZS0yYzk2YTUyNmEyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1NDQ2NTUxLTM1ZTQtNDNhYi1iMDk0LWEzMmExN2ZlMDZlZCI6WyJyZWFkIl19LCJleHAiOjE3NTIzODc2MzcsIm5iZiI6MTc1MjM4NzAzN30.uxtoL667_S6TKM2iKOucHEpr55n2djDKUHrqntfW4jE&client=6e1960a4-f08b-4fd2-902e-2c96a526a2d3&mode=fit","logoId":"a5446551-35e4-43ab-b094-a32a17fe06ed","isLogoAvailable":true,"helpCenterTitle":"Intelligent Ultrasound Support","sharedPortalName":"Help Center Home","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"en-GB":{"helpCenterTitle":"Intelligent Ultrasound Support","sharedPortalName":"Help Center Home","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#498480","helpCenterTitleColor":"#4989d9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5efe97ae-89b6-4842-a423-09cf16786cb3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTE5NjBhNC1mMDhiLTRmZDItOTAyZS0yYzk2YTUyNmEyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlZmU5N2FlLTg5YjYtNDg0Mi1hNDIzLTA5Y2YxNjc4NmNiMyI6WyJyZWFkIl19LCJleHAiOjE3NTIzODc2MzcsIm5iZiI6MTc1MjM4NzAzN30.9E_GWazfcI4vaqKcTV4IgPt2MwtIIHSU0ZGPMUSf0wE&client=6e1960a4-f08b-4fd2-902e-2c96a526a2d3&height=300&mode=fit","bannerMediaApiFileId":"5efe97ae-89b6-4842-a423-09cf16786cb3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ms","projectId":10000,"serviceDeskId":1,"name":"Intelligent Ultrasound Support","description":"<p>Welcome! You can raise a IntelligentUltrasound Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Get Help","descriptionHtml":"","callToAction":"Get Help","introHtml":"<p>No category for your issue? Let us know your issue.</p>","icon":10491,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[31],"key":""},{"id":"14","name":"Hardware fault","descriptionHtml":"","callToAction":"Hardware fault","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"113","name":"Hardware Faulty","descriptionHtml":"","callToAction":"Hardware Faulty","introHtml":"<p>Touchscreen isnt working, loss of power, probe not detected...</p>","icon":10472,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"105","name":"Question or concern about your BodyWorks system?","descriptionHtml":"","callToAction":"Question or concern about your BodyWorks system?","introHtml":"<p>Report a fault, concern or issue with your BodyWorks Simulator</p>","icon":10458,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"106","name":"Question or concern about your HeartWorks system?","descriptionHtml":"","callToAction":"Question or concern about your HeartWorks system?","introHtml":"<p>Report a fault, concern or issue with your HeartWorks Simulator</p>","icon":10458,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"107","name":"Question or concern about your ScanTrainer system?","descriptionHtml":"","callToAction":"Question or concern about your ScanTrainer system?","introHtml":"<p>Report a fault, concern or issue with your ScanTrainer Simulator</p>","icon":10458,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"112","name":"System Faulty","descriptionHtml":"","callToAction":"System Faulty","introHtml":"<p>Loss of connection, haptic not found, slow, not working as expected...</p>","icon":10476,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"10","name":"Unable to access or use system","descriptionHtml":"<p>[ How To Guides | <a href=\"https://medaphor.atlassian.net/servicedesk/customer/kb/view/2260994\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://medaphor.atlassian.net/servicedesk/customer/kb/view/2260994</a>]</p>","callToAction":"Unable to access or use system","introHtml":"","icon":10508,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"111","name":"User Accounts","descriptionHtml":"","callToAction":"User Accounts","introHtml":"<p>Create, delete, alter, reset account details</p>","icon":10499,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Raise a Support Ticket"}],"orderMapping":{"39":[1],"31":[1],"5":[14],"1":[113,112,111,1],"32":[106],"33":[107],"2":[1],"4":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTE5NjBhNC1mMDhiLTRmZDItOTAyZS0yYzk2YTUyNmEyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzODgyMzcsIm5iZiI6MTc1MjM4NzAzN30.oJ9gMablpMzu1h1YHX-F3MpnMv0wECcn0PDZcXGWpDc","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e1960a4-f08b-4fd2-902e-2c96a526a2d3","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10002","name":"Service Request"},"form":{"name":"Get Help","descriptionHtml":"","callToAction":"Get Help","intro":"<p>No category for your issue? Let us know your issue.</p>","instructions":"","icon":10491,"iconUrl":"https://medaphor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"AnatomyGuide","selected":false,"children":[]},{"value":"10114","label":"BabyWorks Cardiac","selected":false,"children":[]},{"value":"10117","label":"BabyWorks Pocus","selected":false,"children":[]},{"value":"10020","label":"BodyWorks Simulator","selected":false,"children":[]},{"value":"10113","label":"BodyWorks Tablet","selected":false,"children":[]},{"value":"10054","label":"BodyWorks/HeartWorks Simulator","selected":false,"children":[]},{"value":"10132","label":"FetalCheck - Cart","selected":false,"children":[]},{"value":"10131","label":"FetalCheck - Case","selected":false,"children":[]},{"value":"10116","label":"HeartWorks AR","selected":false,"children":[]},{"value":"10018","label":"HeartWorks Simulator","selected":false,"children":[]},{"value":"10115","label":"NeedleTrainer","selected":false,"children":[]},{"value":"10077","label":"Non Simulator Related","selected":false,"children":[]},{"value":"10130","label":"Pearls","selected":false,"children":[]},{"value":"10019","label":"ScanTrainer Simulator","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10056","fieldConfigId":"10156","label":"Software Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10332","label":"AG FDA V1.0","selected":false,"children":[]},{"value":"10333","label":"AG FDA V1.1","selected":false,"children":[]},{"value":"10177","label":"AG-CE-V1.1","selected":false,"children":[]},{"value":"10305","label":"AG-CE-V2.0","selected":false,"children":[]},{"value":"10334","label":"AG-CE-V2.1","selected":false,"children":[]},{"value":"10373","label":"AG-CE-V3.0","selected":false,"children":[]},{"value":"10394","label":"AG-CE-V4.0","selected":false,"children":[]},{"value":"10178","label":"AG-TRAINER-V1.2","selected":false,"children":[]},{"value":"10191","label":"BBW 2021.9.V1.","selected":false,"children":[]},{"value":"10192","label":"BBW 2022.1.V1.1","selected":false,"children":[]},{"value":"10329","label":"BBW 2023.5.V2","selected":false,"children":[]},{"value":"10371","label":"BBW 2024.3 v2.1","selected":false,"children":[]},{"value":"10139","label":"BW 2017.6","selected":false,"children":[]},{"value":"10140","label":"BW 2017.7","selected":false,"children":[]},{"value":"10141","label":"BW 2017.8","selected":false,"children":[]},{"value":"10148","label":"BW 2019.6 V2","selected":false,"children":[]},{"value":"10147","label":"BW 2019.6.V1","selected":false,"children":[]},{"value":"10159","label":"BW 2020.5 (v3.5)","selected":false,"children":[]},{"value":"10183","label":"BW 2021.9 (v3)","selected":false,"children":[]},{"value":"10216","label":"BW 2022.9 (v4)","selected":false,"children":[]},{"value":"10254","label":"BW 2023.1 (v4.1)","selected":false,"children":[]},{"value":"10355","label":"BW 2023.9 (v4.5)","selected":false,"children":[]},{"value":"10393","label":"BW 2024.8 (5.0 NEVE)","selected":false,"children":[]},{"value":"10138","label":"HW 1.10.3","selected":false,"children":[]},{"value":"10137","label":"HW 2.0.20","selected":false,"children":[]},{"value":"10136","label":"HW 2.0.60","selected":false,"children":[]},{"value":"10135","label":"HW 2.1.0","selected":false,"children":[]},{"value":"10134","label":"HW 2.1.5","selected":false,"children":[]},{"value":"10146","label":"HW 2.1.6","selected":false,"children":[]},{"value":"10145","label":"HW 2.1.7","selected":false,"children":[]},{"value":"10144","label":"HW 2.1.8","selected":false,"children":[]},{"value":"10143","label":"HW 2.1.9","selected":false,"children":[]},{"value":"10154","label":"HW 2.2.0","selected":false,"children":[]},{"value":"10155","label":"HW 2.3.0","selected":false,"children":[]},{"value":"10156","label":"HW 2.4.0","selected":false,"children":[]},{"value":"10157","label":"HW 2.5.0","selected":false,"children":[]},{"value":"10165","label":"HW 2.9.5.0","selected":false,"children":[]},{"value":"10176","label":"HW 2.9.7.0","selected":false,"children":[]},{"value":"10246","label":"HW 3.0.14.0","selected":false,"children":[]},{"value":"10268","label":"HW 3.0.15.0","selected":false,"children":[]},{"value":"10351","label":"HW 3.0.19.0","selected":false,"children":[]},{"value":"10361","label":"HW 3.0.20.0","selected":false,"children":[]},{"value":"10189","label":"HW 3.0.3.0","selected":false,"children":[]},{"value":"10200","label":"HW 3.0.7.0","selected":false,"children":[]},{"value":"10172","label":"HW AR","selected":false,"children":[]},{"value":"10179","label":"NT-LIGHT-V1.0","selected":false,"children":[]},{"value":"10180","label":"NT-V1.0","selected":false,"children":[]},{"value":"10193","label":"NT-V1.1","selected":false,"children":[]},{"value":"10217","label":"NT-V2.0","selected":false,"children":[]},{"value":"10256","label":"NT-V2.1","selected":false,"children":[]},{"value":"10257","label":"NT-V2.2","selected":false,"children":[]},{"value":"10345","label":"NT-V2.3","selected":false,"children":[]},{"value":"10362","label":"NT-V2.4","selected":false,"children":[]},{"value":"10391","label":"NT-V2.6","selected":false,"children":[]},{"value":"10128","label":"ST 2015","selected":false,"children":[]},{"value":"10129","label":"ST 2016.3","selected":false,"children":[]},{"value":"10130","label":"ST 2017.1","selected":false,"children":[]},{"value":"10131","label":"ST 2017.3","selected":false,"children":[]},{"value":"10133","label":"ST 2017.6","selected":false,"children":[]},{"value":"10132","label":"ST 2019","selected":false,"children":[]},{"value":"10158","label":"ST 2020.9","selected":false,"children":[]},{"value":"10166","label":"ST 2021.1","selected":false,"children":[]},{"value":"10220","label":"ST 2022.9","selected":false,"children":[]},{"value":"10251","label":"ST 2023.1 Cloud ","selected":false,"children":[]},{"value":"10253","label":"ST 2023.1 Standalone","selected":false,"children":[]},{"value":"10330","label":"ST 2023.4 Cloud","selected":false,"children":[]},{"value":"10331","label":"ST 2023.4 Standalone","selected":false,"children":[]},{"value":"10404","label":"FC 1.3","selected":false,"children":[]},{"value":"10405","label":"FC 3.0","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10157","label":"Simulator System ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2025-07-13T07:10:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTE5NjBhNC1mMDhiLTRmZDItOTAyZS0yYzk2YTUyNmEyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzODgyMzgsIm5iZiI6MTc1MjM4NzAzOH0.0J-AIX2pmez_ciVPv9Nz9BXtqRLz0x0C8JU7WSAVbF0","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e1960a4-f08b-4fd2-902e-2c96a526a2d3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=medaphor","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7100dbdba33ef7571ac435147b831a837018083f_lout","baseUrl":"https://medaphor.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://medaphor.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e1960a4-f08b-4fd2-902e-2c96a526a2d3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"835680894ed940589f8e45b7ddc65fc6","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}